Refund Policy
Last updated: January 31, 2026
This Refund Policy applies to purchases made through the website operated by Spiritual Holistic Healing, a division of Geisel Envisioning International Ltd. (“we,” “our,” or “us”). This policy should be read together with our Terms & Conditions, which govern use of the website and services.
Digital Products – No Refunds
Due to the nature of digital products, all sales of digital products are final. Digital products include, but are not limited to:
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Digital guided workbooks and journals
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Downloadable files or resources
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Digital educational materials
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Online content delivered electronically
Once a digital product has been delivered or made accessible, it cannot be returned, and no refunds, exchanges, or credits will be issued. This policy is necessary because digital products cannot be retrieved or verified as deleted once accessed.
Services, Programs, and Events
Where services, programs, or events are offered, refund eligibility (if any) will be clearly disclosed at the time of purchase or registration. Unless otherwise stated in writing:
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Fees for services already rendered are non‑refundable
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Missed sessions, non‑attendance, or early termination do not entitle the purchaser to a refund
Any exceptions must be explicitly stated prior to purchase.
Technical Issues
If you experience a technical issue that prevents access to a purchased digital product (for example, a broken download link), please contact us promptly. We will make reasonable efforts to:
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Restore access, or
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Provide the purchased product in an alternative format
Technical issues do not constitute grounds for a refund once access has been successfully provided.
Chargebacks and Payment Disputes
Initiating a chargeback or payment dispute without first contacting us may result in suspension of access to products or services. We encourage customers to contact us directly to resolve concerns before involving a payment provider.
Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective upon posting and reflected by the updated date at the top of this document. Continued use of the website or purchase of products after changes constitutes acceptance of the revised policy.
Contact Information
If you have questions regarding this Refund Policy, please contact:
Email: Steve@SpiritualHolisticHealing.com
Business: Spiritual Holistic Healing, A division of Geisel Envisioning International Ltd.
Ontario, Canada